Terms & Conditionsvg_agent

Vivianogifts.com provide our services to you subject to the following conditions. If you visit or shop at Vivianogifts.com, you have accepted these conditions therefore please read them carefully.

  • Viviano does our best to display the colour, size & measurements of our merchandise as accurately as possible. However, colours visual of the items will also depend on your monitor settings. Thus customers’ satisfaction is not guaranteed.
  • Viviano does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.
  • Payments is to be made within 2 days upon confirmation.
  • Items will only be mailed out after payment has been made.
  • Exchange is only for item with genuine manufacture.
  • Strictly no exchange will be allowed if the Viviano tag is removed or item has been washed / used / damaged / dirtied.
  • We do not entertain exchange requests due to change of mind after purchase, slight difference in the shade of colour, thread fray ends, wrinkles, slight misalignment of seams & difference in inner lining designs.
  • We will not be responsible if items are lost / damaged in post.
  • Please take note that goods sold are not refundable or exchangeable.
  • We do not accept payment refund, unless the item has out of stock.
  • Measurements stated are for your reference, there might be a difference of 0.5cm ¨C 2cm vary to the real item.
  • Please check parcel before sign receiving, do not receive if parcel¡¯s packing is broken and quantity of order item is incorrect. We does not responsible if broken parcel’s packing and incorrect quantity of order item is found after sign receiving with courier.
  • Please contact us if you are unsure about our product. We will do our best to describe every item.

Delivery & Orders

  • All prices are in Ringgit Malaysia only.
  • An Automated reply will confirm your placed order.
  • Free Delivery for order above RM80 (Penang Island Only). However, there will be a nominal delivery charge of RM10 (C.O.D.) for order that are below the stipulated amount.
  • Orders placed on Saturday after 12pm will be delivered on the next working day befor 12pm (ie. Monday)
  • Hari Raya, Deepavali, Christmas & Lunar New year’s Hamper order will have to reach us at least 3 working days in advance.
  • Viviano reserves the right to not accept any order depending on circumstances.
  • Order received via Internet or fax on Saturday after 2.30pm, Sunday & Public Holiday can only be confirmed by the NEXT working day. As such, delivery can only be done after 2pm on that same day.

Order Cancellation

  • Cancellation of order must be made at least ONE day (24 hours)in advance before the actual delivery date or a 50% of the selling price will be charged.
  • The FULL price of the order will be charged if a delivery was attempted but no recipient or that the address given was wrong. There will be a nominal delivery charge of RM10 (C.O.D) if the order is redirected to another address as delivery contractors are paid based on per trip per adress basis.
  • Free Delivery for order above RM80 (Penang Island Only). However, there will be a nominal delivery charge of RM10 (C.O.D.) for order that are below the stipulated amount.
  • Please call our “Contact Us” or tel : 04-2620771 to inform us early.


Viviano reserves the right to subsitute any products that are out of stock with another with equivalent or higher in value.

Warranty of Goods / Services

Goods & services provided are assured of its intended purpose.

Terms Of Warranty

As provided by manufacturer or other wise stated.

Exchange & Refund

All goods sold are non-exchangeable & non-refundable.

* The terms & conditions are binding for each & every time the products and services are used. The terms & conditions may change from time to time so please check back periodically.

Privacy Policy

Here at Viviano, we respect your privacy & despise spamming. Thus, all personal & financial information will be protected & kept confidential. Whatever data we have gathered on our webside is for the completion of your online order, and of course for future contact with our clients. Rest assured that we will hot disclose or sell any of our customers particulars to third parties.